EE customers are being warned about a resurgence of a text message scam that prompts them to claim fake “EE reward points” before they expire. The fraudulent message directs recipients to a deceptive website designed to steal personal information and money. Reports indicate a rise in such incidents this month, prompting concerns among users.
Several EE customers have shared their experiences on online forums, cautioning others about the scam. One user mentioned falling for the scam by clicking on a link that appeared legitimate but realized it was a hoax and promptly exited the site.
Cybersecurity company Phonely has observed an increase in reports on its scam-tracking platform, “Who Called Me,” indicating that the scam messages are being sent from various random numbers impersonating EE.
Phonely advises mobile users to be wary of unsolicited messages regarding rewards, prizes, or expiring benefits. Bryn Thompson, Phonely’s Marketing Director, emphasized the importance of not clicking on links in unexpected texts and recommended contacting the mobile provider directly if in doubt.
EE has confirmed that they do not operate a points or rewards program and has provided an example of the fraudulent message to aid customers in identifying it. The company urges recipients to ignore such messages, avoid clicking on any links, and refrain from sharing personal information.
The scam text typically claims to offer points as a gift to high-quality users, with a deadline for redemption, followed by a link to click for claiming prizes. EE reiterates that the message is not legitimate and advises recipients to exercise caution with unknown links in text messages and to refrain from sharing personal or financial details.
In conclusion, EE customers are reminded not to engage with any messages related to reward points, avoid clicking on suspicious links, and refrain from disclosing personal information to maintain their security.